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We want to provide a bus service that meets everyone’s needs. All our buses are low floor so they are all fully accessible for wheelchair users, pushchairs, prams and some smaller mobility scooters (with a permit). Low-floor buses also help those who have other mobility impairments. Our buses handrails and steps are well marked to help people with a visual impairment.
Accessibility Card: Our Accessibility Card aims to allow individuals who need additional support to travel confidently on the bus. It is completely free and there is no sign up, you can simply collect one from Customer Services at Liberation Station. More information can be found here. It is worth noting that this card does not allow for free travel.
Free travel with the AvanchiAccess card: Certain individuals may be able to claim free travel with the AvanchiAccess card. To view more information on who can qualify, click here. Or for an application form, click here.
Wheelchair users: All our buses have easy-access ramps and a dedicated wheelchair space suitable for all types of wheelchair - up to a maximum laden weight of 250KG. We would ask that wheelchair users apply their brakes when in the wheelchair space. If there are no wheelchair users on the vehicle, this space will be available for other passengers - but we would ask any passenger to give up this space if a wheelchair user requires it.
Mobility scooters: If you travel using a mobility scooter, we can accommodate some of the smaller varieties of scooter. First of all, the scooter will need a permit. These can be obtained through a brief assessment, trialling it on on of our vehicles to ensure you can travel safely. To arrange a scooter permit assessment, please call 01534 828550.
This section explores the accessibility of our website.
This website has been designed to ensure that users can experience all content on the site, regardless of their browser and operating systems. Our aim is to provide easy access to all users, particularly for elderly visitors and visitors with special needs. Partially-sighted users should be able to experience the site using screen-reading web browsers.
This website aims to comply with the requirements of the Disability Discrimination Act. If you would like to suggest changes to this site that would make it easier to use, please contact us.
Scroll down this page for further advice on the following areas:
In adition to using the on-site controls, you can make the text larger or smaller by changing the settings on your browser . To do so, follow the instructions below:
Internet Explorer: Go to the 'View' menu at the top of the browser window. Select 'Text size' and select your desired text size setting e.g. select larger, smaller. Alternatively, if you have a mouse with a scroll-wheel, hold down the 'Control' key (Ctrl) on your keyboard and use the mouse scroll-wheel to change the text size.
Mozilla Firefox: Go to the 'View' menu at the top of the browser window. Select 'Text size' and select 'Increase' or 'Decrease' to go one size up or down.
Other browsers: For other browsers, please check the menus at the top of your browser window to find the text size controls.
On PCs (running Windows 95 and upwards operating system): Go to the 'Start' button, then select 'Settings', then 'Control Panel', then 'Display', then 'Settings'. Select to change the desktop area by using the resolution sliding bar. We recommend a resolution of 1024 by 768 pixels or greater. We suggest a minimum resolution of no less than 800 by 600 pixels.
On Apple Macs: Use the Monitor & Sound Control Panel to change the resolution.
You can fine tune your mouse and keyboard settings (for example, to change the number of mouse clicks required to open a new window)
On PCs (running Windows 9598/NT/2000/XP and above): Click on the 'Start' button for your computer, then select 'Settings', followed by 'Control Panel', and then 'Accessibility’
On Apple Macs: Click on the 'System Preferences' button the toolbar at the bottom of the screen, then select 'Keyboard & Mouse'
Please help us to improve our service by letting us know what you think. If you'd like us to get back to you about your comment, don't forget to leave your name and contact details.